Please contact a technician before using this tool.
Click here to download the remote support tool
You may get the following warning bar at the top of your browser, click on the bar then click “Download File”.
Depending on your version of internet explorer one of the following boxes will appear, choose “Run”.
After the file downloads you will get a publisher warning, click “Run”.
Please give the technician the 6-digit number in the new window.
Once the remote session is complete the support tool will uninstall completely.